We rely on all members to help keep these discussion forums a safe place for people to share and view information.
We have developed five community values that should underpin all your interactions and help guide your posts:
We encourage our members to give and receive support, sharing their stories and experiences in times of distress and wellness.
We respect where members are on their recovery journey, and listen without judgment. Appreciate that others may have an opinion different from yours. If you see abuse, report it to us using the ‘report post’ button on the forums.
We empower our members to make decisions that support good mental health and wellbeing. Don't hold back in sharing your knowledge – it's likely someone will find it useful or interesting. When you give information, provide your sources.
We support our members to talk openly about difficult subjects in a safe manner. Remember that the forums are public. Don't post personal information that you would not be comfortable sharing with a stranger. We recommend you use only your first name or a pseudonym in your username and that you don't post any information that may identify you or anyone else, such as your address, email address or phone number.
We approach all our discussions with kindness, warmth and always assume the best intentions. Welcome new members, share your tips or show them how to use the website. If you are a new member, make sure to introduce yourself – our community is waiting for you.
It will also be helpful if you:
We need to make sure that material posted in the discussion forums is not potentially harmful. For this reason, we may edit or choose not to publish any post, avatar or display name that:
A team of moderators have been entrusted with the ability to intervene when these Community Rules have been breached. However, due to the dynamic nature and the sheer volume of posts, we can't immediately read everything written – therefore much of the responsibility for maintaining our friendly environment lies with you.
If any material you post raises concerns about your safety or the safety of others, we may try to contact you to make sure that you or others are safe. We may also need to pass your contact details on to authorities who can help protect your safety or the safety of others (for example, to the police or a mental health crisis service).
Should you wish to query a moderation decision, please get in touch with us privately via email and we will respond on the next business day.
You will be advised by email if we are unable to publish your post, or if a post has to be edited or removed from the forums because it breaches our community rules. We take our duty of care in providing a safe environment for all forum members seriously, and this includes recognizing when a member may benefit from participating in our forums and when it may be more appropriate to seek support offline.
We reserve the right to permanently deactivate the accounts of users who breach our community rules.
Threads from users who are no longer on the forums may be archived (locked or unpublished) at the discretion of moderators.